if you're anything like me and have trouble choosing the perfect dress, I completely understand! that’s why I offer a flexible change-of-mind policy, allowing you to make adjustments to your dress choice within 7 days of ordering. whether you’ve fallen for another style or had a change of heart, i’m here to help you find the one.

any price differences will be adjusted accordingly, either credited or charged. for expedited changes within 14 days, i’ll do my best to accommodate, though additional fees may apply.

Please Note: unfortunately, no refunds can be offered after 7 days from your order date.

you can cancel your order and receive a full refund up to 7 days after ordering your wedding dress online. if you cancel your order between 8-14 days after purchase, a $500 AUD cancellation fee will apply. this fee covers administrative costs, fabric allocation, and pre-production work associated with your gown.

unfortunately, cancellations are not possible after 14 days as your wedding dress has begun being made.

you may request a refund within 7 days of placing your order for a made-to-order wedding dress. after this period, each gown enters production, crafted specifically to your standard dress size and tailored to your order. because of the custom nature of each piece, i’m unable to offer refunds, returns, or exchanges once production has started.

this policy ensures that every gown is made with the utmost attention and dedication to each bride, creating a dress that’s uniquely yours. if you have any questions or need further assistance, please don’t hesitate to reach out—i’m here to help!

Note: full refunds after dress delivery is only available for major manufacturing faults, which will be determined after a detailed assessment of the item.

in the rare case of a manufacturing issue, please reach out within 7 days of receiving your gown with images and a description of the fault.

manufacturing faults: if a fault is confirmed, i will reimburse return postage costs once we receive and inspect the item.

notification period: to qualify for a replacement, or refund, please notify us of any faults within 7 days of receiving your order. additionally, items must be returned to our studio within 14 days (for australian orders) or 21 days (for international orders) following our request. the bryde reserves the right to decline returns if these conditions are not met.

i recommend ordering your dress at least 5-7 months before your wedding day to ensure ample time for production, delivery, and any final alterations.

if you’re on a tight timeline, don’t worry—I’m here to help! for brides with urgent deadlines, please email me directly, and we’ll explore fast-track options that could be just what you need.

every dress is carefully inspected in my brisbane, australia studio, where i ensure each gown meets the highest standards before sending it to you. and, of course, it’s packaged beautifully to arrive in perfect condition, ready for your special day!

when you order your wedding dress, you can choose between two tailored options based on your wedding date and vision: made to order and made to order - customised. each gown is crafted specifically for you—i do not mass produce my collections.

production timelines: the standard production timeline is up to 5 months for a made to order wedding dress in a standard size and 6 months for a made to order customised wedding dress. if your wedding is sooner than 5 months from order date, please contact me directly as we may be able to expedite production for an additional fee.

every dress i create is made to order, meaning production begins approximately 7 days after your purchase. i don’t mass-produce my collections; each gown is individually crafted in your chosen size based on my size chart. to ensure the best fit, please take your measurements and select the size closest to your dimensions. if you're unsure about sizing, feel free to reach out—we're here to help.

for brides whose measurements don’t align with standard sizes, i offer customisation options for a tailored fit. a small fee may apply for these adjustments.

production timeline: made-to-order dresses take up to 5 months from production to delivery. to allow enough time for any needed alterations, i recommend ordering your dress at least 6 months before your wedding.

please note: made to order is different from made to measure. while made to measure involves multiple fittings and custom tailoring, made to order allows us to craft your gown to your size based on our sizing guide. we understand that every woman is unique, and while the guide will get you as close to the perfect fit as possible, some minor alterations may be needed. be sure to allow time and budget for this when ordering your gown.

every dress we create is made to order, meaning production begins approximately 7 days after your purchase. i don’t mass-produce my collections; your dress will be made to your size ranges and height with the option to customise some elements of your gown ie: add sleeves, add split.

ADDITIONAL FEE

up to $400 aud inc gst

production timeline: made-to-order customised dresses take up to 6 months from production to delivery. to allow enough time for any needed alterations, we recommend ordering your dress at least 7 months before your wedding to give time to discuss your customisations.

please note: made to order is different from made to measure. while made to measure involves multiple fittings and custom tailoring, made to order allows us to craft your gown to your size based on our sizing guide. we understand that every woman is unique, and while the guide will get you as close to the perfect fit as possible, some minor alterations may be needed. be sure to allow time and budget for this when ordering your gown.

if you’re struggling to find a dress that feels just right, let’s discuss bespoke design - a wedding dress crafted uniquely for you. together, we’ll design your dream wedding dress—from the comfort of your home! we’ll dive into every detail, from silhouette and fabric to personal touches that make it one-of-a-kind. reach out, and let’s bring your vision to life with a gown that’s as unique as your love story.

ADDITIONAL FEE

tbc. Prices start at $2200aud.

production timeline: bespoke dresses take up to 6 months from production to delivery. i recommend ordering your dress at least 7 months before your wedding to allow time to talk through your dress in detail.

please note: made to order & bespoke is different from made to measure. while made to measure involves multiple fittings and custom tailoring, made to order & bespoke allows us to craft your gown to your size based on our sizing guide. we understand that every woman is unique, and while the guide will get you as close to the perfect fit as possible, some minor alterations may be needed. be sure to allow time and budget for this when ordering your gown.

if you’re on a tight timeline, don’t worry—I’m here to help! for brides with urgent deadlines, please email me directly, and we’ll explore fast-track options that could be just what you need.

Note: an additional fee may be required for express production.

bryde ships worldwide!

australia: i use multiple courier services which generally delivers in 2-3 business days within Australia and includes tracking and insurance.

international & rural: shipping costs will depend on your location, shipping costs will be displayed at checkout.

customs: various countries charge custom duties, foreign taxes or other fees. it is the customer’s responsibility to pay those taxes accordingly. please contact your local customs office for more information regarding whether taxes and duties are payable in your region.

tracking and details of your shipment will be sent once your dress has been dispatched.

note: bryde does not refund or exchange if the item is lost or damaged in mail.

the bryde is located in brisbane, australia. every dress is carefully inspected in my studio, where i ensure each gown meets the highest standards before sending it to you. and, of course, it’s packaged beautifully to arrive in perfect condition, ready for your special day! please allow time for your gown to arrive to you if you are based internationally.

all shipping costs are shown at checkout.

i know how overwhelming it can feel to find the perfect dress, especially when time is tight. that’s why i’ve dedicated myself to providing exceptional, stress-free customer service. my goal is to make your bridal journey enjoyable and pressure-free—you can reach out anytime with questions, and there’s no expectation to purchase.

i’ve worked hard to streamline the process, so it’s as simple and enjoyable as possible. my mission is to take the stress out of gown shopping and make it a memorable, low-risk experience. with me, you can feel confident knowing you’re supported every step of the way.

no need to worry! each of my dresses includes a 1.5cm seam allowance, allowing for minor adjustments if your size changes slightly after purchase. a skilled seamstress can help make these alterations so that your dress fits you beautifully on your big day.

to ensure the best fit from the start, i recommend checking your measurements carefully against our size chart when ordering. this helps us create a gown that’s as close to your ideal fit as possible—but rest assured, i have built in flexibility to make sure you look and feel amazing no matter what.

yes—and not quite yet! since I'm a small business, i currently offer PayPal's pay in 4 for flexible payments. as my business grows, i look forward to providing you with more payment plan options to make your shopping experience even smoother. stay tuned—exciting things are on the horizon!

each of my wedding dresses is created with a commitment to ethical and sustainable practices. i take great pride in the attention to detail and craftsmanship that goes into every gown, ensuring that design, quality control, and dispatch are managed in-house from my studio in brisbane, australia.

my production process is carefully balanced between my local production studio and trusted international partners who meet my rigorous certification standards. every facility I work with adheres to strict guidelines for quality and ethical responsibility, allowing me to create beautiful, responsible, and thoughtfully made gowns for your special day.